Open Parcel Delivery is an exclusive service of SouqRefurb which ensures that you only receive what you ordered. Under this special service, our customers are offered to open the packaging of the parcel before payment to our rider to make sure that your desired phone arrives in its sealed packaging.

Open Parcel Delivery with SouqRefurb: How Does It Work?

  • At the time of delivery our Rider will offer the customer to open the package in front of him.
  • Validate the product and confirm the delivery. For pre-paid orders, Rider will take the customer’s signature.
  • If the ordered product is missing, damaged, or different from what you have ordered, the rider will take back the package. The refund process will be initiated, or the product will be replaced, depending on the customer’s preference.
  • Customer has to clearly state the reason for return in writing to the rider for a clear understanding by the company.

Terms & Conditions: Things to remember

  • Open Parcel as your Delivery Method is a free service in UAE.
  • You can check the condition of the box, the company‚Äôs seal, and the color mentioned on the pin-packed mobile box, but you cannot break the seal of the mobile box to check the inner physical appearance, components, or functioning of the product.
  • This service is currently available in all UAE cities.
  • Your order will be replaced in case the product is deemed not acceptable. To check out our return policy, visit here:
  • In case of a refund, the refund will be initiated based on the payment option you have opted for at the time of ordering the product according to the SouqRefurb refund policy.
  • In case you find the device to be defective after turning it on, contact us for support as all our products come with a Warranty.
  • Contact our Customer Care Centre at +971 (54) 517-9102 or write to us at [email protected] for any further details.

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